FAQs
General Questions
General Questions
The Smart UFO Switch range combines elegant, award-winning design with cutting-edge smart home technology, crafted specifically for modern Australian homes.
You can control the Smart UFO Switch via the Lumira Smart App, while the Piano Keys can be only be controlled manually.
Our products are available in premium matte finishes including Cloud White, Midnight Black, and Brushed Brass.
Lumira products can be purchased directly through our website or via authorized electrical wholesalers across Australia.
Product Maintenance
Product Maintenance
Use a soft, dry cloth to clean the surface. Avoid harsh chemicals or abrasive cleaners, as they may damage the product's finish.
We recommend inspecting and cleaning your Lumira product every 3–6 months to ensure optimal performance and extend its lifespan.
Check the power supply and connections first. If the issue continues, contact our customer support team for further assistance.
Keep the product clean, avoid exposure to moisture or extreme temperatures, and follow the maintenance guidelines provided in the user manual.
Product Installation
Product Installation
Follow the installation guide included with your product. Each step is clearly explained to help you complete the setup safely.
Most Lumira products are easy to install. However, products requiring electrical wiring should be installed by a qualified electrician.
Basic tools such as a screwdriver, drill, and measuring tape are usually sufficient. Refer to the installation guide for product-specific requirements.
The installation guide is included in the product package and is also available for download on our official website.
Lumira Smart App
Lumira Smart App
Download the Lumira Smart App, create an account, enable Bluetooth or Wi-Fi, and follow the in-app pairing instructions.
Remove the device from the app, reset it according to the user manual, then reconnect it by following the pairing process in the app.
Ensure your phone's Bluetooth or Wi-Fi is enabled, the device is powered on, and both devices are within the recommended range.
The Lumira Smart App supports most Android and iOS devices running the latest or recent operating system versions.
Returns and Refunds
Returns and Refunds
Products can be returned within the eligible return period if they are unused, in their original packaging, and meet our return policy requirements.
Contact our customer support with your order number. Once approved, we'll provide instructions for returning or exchanging your product.
Refunds are typically processed within 5–10 business days after the returned product has been inspected and approved.
Unused products returned in their original condition and packaging within the return period are generally eligible for a refund.
Shipping and Delivery
Shipping and Delivery
Standard shipping usually takes 3–7 business days, depending on your location and the selected shipping method.
Once your order is shipped, you'll receive a tracking number via email that can be used to monitor your shipment online.
Yes, international shipping is available for selected countries. Shipping costs and delivery times vary by destination.
Check your tracking information first. If the delay continues or the tracking hasn't updated, please contact our customer support team for assistance.
For More Support
Reach out to us if you need help or support with your
Lumira products.